RETURN AND REFUNDS

RETURN CONDITIONS

For your return to be accepted, the item must be:

• new and unworn, with its accessories, original packaging and tags attached;
• returned with its authenticity tag, if the item has one. This tag is part of the product: do not remove it until you are sure you want to keep the item. An item whose tag has been removed, cut or damaged may be refused, unless it has a manufacturing defect;
• returned with its fabric dust bag, for bags and leather goods;
• returned in the country or region of purchase.

After the 14-day return period, your parcel will not be accepted at the pick-up point.

If your return does not meet our return conditions, it will be sent back to you at your own expense.

ORDERS PLACED ON THEKOOPLES.COM

Option 1: in store, free and the fastest way

Visit the The Kooples store of your choice (excluding outlets and department store concessions) with your items and your order number, which you can find in “My orders” or in your shipping confirmation email. In store, you can choose between a refund or an exchange.

Archives items: returns via pick-up point only, no in-store returns or exchanges.

Option 2: to our warehouse via Mondial Relay or Colissimo

1. Log in to your account.
2. In My orders, click “Manage my return”.
3. Select the items you want to return, the quantity and the reason.
4. Download your prepaid return label and return slip.
5. Print your prepaid return label and return slip. Place the return slip inside the parcel: without it, your return cannot be processed.
6. Drop off your parcel at the pick-up point of your choice within 14 days of creating the label. After this period, the carrier will refuse the parcel.

Ordered without an account? Create an account using the same email address: your order will appear there.

Exchanges are not possible via our warehouse. To change size or style, exchange your item in store, or return it and place a new order.

IN-STORE PURCHASE RETURNS: 30 DAYS

You have 30 days from the date of purchase to return or exchange an item, with your receipt, in the country of purchase.

How will you be refunded?

• Card payment: refunded to the card used for the purchase.
• Cash payment: store credit only, no cash refunds.

Find your nearest store, concession or outlet

*The €7 return fee is automatically deducted from your refund.