RETURN AND REFUNDS

RETURNS POLICY

• Items must be returned new, unworn, with all accessories, in their original packaging and with tags still attached.
• Bags & leather goods: please return with the dust bag.
• Returns must be made from the same country or region as the purchase.

If the deadline is missed = the return will be refused and the parcel will be returned to you at your own expense.

ORDERS PLACED ON THEKOOPLES.COM

Option 1 : Free in-store returns (refund only)

Visit any The Kooples store (excluding Outlets and department store corners) with your order number and your items. You can find your order number in My Account or in your dispatch email.

Please note : Items from the Archives sale cannot be returned in-store : please use the warehouse returns option.

Option 2 : To the warehouse via Mondial Relay

The first return is free (excluding Outlet / Online Exclusive / Last Chance items). Subsequent returns for the same order and excluded items are charged at €7, which will be automatically deducted from your refund.

Please note : The return slip is valid for 14 days only. After this period, the carrier will refuse the parcel.

Steps to follow :

• Log in to your customer account on thekooples.com.
• Go to the Orders section: click on Request a return.
• Select the item(s): Specify the quantity and the reason.
• Print the Mondial Relay label and the form: the form must be included inside the parcel.
• Drop off your parcel at the collection point of your choice: within 14 days of the return slip being issued.

Exchanges cannot be processed at the warehouse. To exchange an item, please return it and place a new order.

Returns on in-store purchases : 30 days

Upon presentation of the receipt, in the country of purchase.

• The Kooples shops (branches) : returns accepted
• Outlets : returns accepted only at outlets
• Department store corners : policy specific to the store
• Affiliated shops : policy specific to the affiliate

Refund : credited to the credit/debit card used.

Cash payment → voucher only; no cash refunds.

To see a list of the shops, corners and outlet stores nearest to you, click here.

*The €7 return fee is automatically deducted from the refunded amount.